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This program is provided at Basic/Intermediate* [*Time&Cost-Saving Option]
[Basic Level for groups only; and on request]
Please see the Course Outlines
Also note the Prerequisites [Course Readiness Requirements – What Learners need to already know without struggle]

MS-Outlook is an easy to use, professional, multipurpose, program. While its primary focus is on managing emails; it is closely integrated with the highly proficient and time saving management of Calendar, Contacts, and Task related daily activities.

In general, as the most commonly used feature of MS-Outlook is the eMail; PC-Users can frequently send and receive, and easily organize and manage messages. And in business, PC-Users who are closely involved in office related daily activities; could also use other Outlook joined features – such as making group contacts; interactively handling appointments, meetings, events; organizing schedules and tasks with auto-alerts; and more…

MS-Outlook provides the flexibility of only using the eMail features of the program; or in addition, to actively utilize its other integrated useful features – such as managing Contacts, Calendar, and Tasks. It also is highly integrated with other MS-Office programs; for example to use contact details in MS-Word or Excel.

Outlook eMail is the most commonly used program in the world!

As todays programs are highly inter-related [which means the use of certain tools, features… would interchangeably be needed in different Programs], Learners need to already have a foundational up-to-date knowledge of all features and tools of Intro to Modern-PC and MS-Word Basic. This is due to the fact that they constantly would come across those essential features and need to know how to apply them, while working in Outlook.

Any PC-User in business, education or home environment, who uses eMail for communication on a regular basis, would benefit this Course. It is also to note that, proficient use of MS-Outlook eMail is often a demanded requirement for any office related position. Learners who take this Course find it useful; and maximise their potential in office related work or casual communication. More professional PC-Users, who handle more senior office related works, would also need to be competent in using all relevant features and tools of Outlook; such as Contacts, Calendar (appointments, meetings, events),and various Tasks.

Learning of Outlook is best suited, but not limited to: All office related personnel, Clerks, Teachers, Head of Departments, Managers, Supervisors…

For example, with the help of the Contact Manager, the Address Book (eBusiness Cards), could be easily managed and used (e.g. using a distribution group for sending bulk emails to many contacts at once).

Course Outline: MS-Outlook 2007/2010/2013/2016: Basic/Intermediate


Intro to Modern-PC, MS-Word Basic, or equivalent experience


The program window
– Exploring the Outlook window
– Examining the Navigation pane
– Accessing folders
– Using the Advanced toolbar
– Using the Reading pane
– Using the To-Do bar

Outlook Today
– Accessing folders from Outlook Today
– Customizing Outlook Today

Getting help
– Using the Type a question for help box
– Using the Microsoft Office Outlook Help window

E-mail accounts
– Configuring an Outlook Anywhere connection
– Configuring a Hotmail account
– Configuring a POP3 account

Reading e-mail messages
– Exploring the Inbox
– Previewing and reading a message

Creating and sending e-mail messages
– Creating and sending a message
– Working with automation features
– Formatting a message
– Checking a message’s spelling

Working with messages
– Replying to a message
– Forwarding a message
– Resending a message
– Saving a message as a file
– Deleting and restoring a message

– Sending and forwarding attachments
– Compressing large image attachments
– Previewing and saving an attachment

Message options
– Defining delivery options
– Specifying a delayed e-mail delivery
– Specifying an e-mail reply address
– Flagging an e-mail message
– Using delivery and read receipts

E-mail security
– Discussing restricted messages
– Digitally signing a message
– Sending an encrypted message

Junk e-mail
– Adding senders to the Blocked Senders Lists
– Marking a message as not junk
– Adding senders to the Safe Senders list
– Changing junk e-mail options

Search folders
– Setting up a Search folder
– Using a Search folder

Printing messages
– Customizing page setup for printing
– Printing a message

[Depending on Learners’ progress, the following Topics/Sub Topics may be summarized or not covered in one day]
Managing contacts
– Exploring the Contacts folder
– Adding a new contact
– Modifying a contact
– Attaching items to a contact
– Adding a contact from the same company
– Sending and saving contacts
– Viewing your contacts

Distribution lists
– Creating and using a distribution list
– Modifying a distribution list

Electronic business cards
– Creating an electronic business card
– Editing an electronic business card
– Formatting an electronic business card
– Sending an electronic business card
– Creating a contact from an electronic business card

Working with tasks
– Exploring the Tasks folder and To-Do bar
– Creating and deleting tasks
– Editing a task
– Adding a recurring task
– Marking a task as completed
– Attaching a task to a message
– Viewing tasks

Managing tasks
– Assigning a task
– Accepting and declining a task request
– Sending a task status report
– Tracking an assigned task

Creating and sending appointments
– Exploring the Calendar
– Setting up an appointment
– Adding a recurring appointment
– Inserting an appointment into a message

Modifying appointments
– Editing an appointment’s text
– Modifying a recurring appointment
– Deleting and restoring an appointment

Calendar views
– Exploring Day and Week views
– Exploring Month view
– Changing the workday times
– Displaying multiple time zones
– Changing your time zone

– Adding a multi-day event
– Adding an annual event
– Adding holidays to the calendar

Meeting requests
– Planning a meeting
– Creating and sending a meeting request
– Adding a recurring meeting
– Modifying a recurring meeting

Meeting request responses
– Reading and accepting a meeting request
– Receiving a New Time Proposed message
– Declining a meeting request

Managing meeting responses
– Reviewing meeting responses
– Updating a meeting
– Adding meeting attendees
– Cancelling a meeting

New Features for Learners using MS-Outlook 2010 in our PC Lab

Using the Ribbon throughout the application

Overview on “What is New” in MS-Outlook 2013/2016

MS-Outlook 2007/2010/2013/2016: Download Basic/Intermediate Course Outline